Privacy Policy

Terms of use E- Shop

Introduction

The website https://eshop.gmodelart.com/ is an online store of products and services via the Internet (hereinafter referred to as the online store or websites) created and operated by the company under the name GModelArt located in ( … .. we will fill in an address and we are just getting started …. ) and is legally represented, with A.F.M. (…….) D.O.Y. (… ) and VAT number: (( ……. )), e-mail contact address support@gmodelart.com, telephone service line of the online store: ( ……..)), (hereinafter for the sake of brevity the COMPANY).

The following terms and conditions apply to the use of the online store with the GModelArt brand located at https://eshop.gmodelart.com/ Every user who enters and transacts or uses the services of the online store ( hereinafter referred to for short as “visitor” and/or “user” or “customer” depending on whether he is limited to visiting the store only or ordering and selling products and services) is deemed to consent and unconditionally accept the conditions set forth here below, without no exceptions. If a user does not agree with these terms, then it is their responsibility to withdraw from the visit, the use of the website as well as from any transaction or use of the services of the online store.

General terms

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems it necessary, undertakes the obligation to inform them of any change, through the pages of this online store. Contracts through the online store are drawn up in the English language.

Information & Products Provided

The COMPANY is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the COMPANY as well as the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by error/mistake in common experience and is entitled to correct them whenever it becomes aware of their existence.

Limitation of Liability

The COMPANY in the context of its transactions from the online store is not responsible and has no obligation to compensate for any possible damage or loss arising from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer on the basis of the data kept about the availability or non-availability and undertakes, in the event of a change in these data, to inform the customers in a reasonable period of time about the non-availability when and in this case it bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website “as is”. Under no circumstances is the COMPANY liable civilly or criminally for any damage (positive, special or cumulative, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may suffered by a visitor of the online store or a third party from a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or from any non permitted third-party interventions in products and/or services and/or information available through it.

Risk transfer

In contracts where the supplier ships the goods to the consumer, the risk of loss or damage to the goods is transferred to the consumer when he or a third party designated by the consumer and other than the carrier has acquired physical possession of the goods. However, the risk is transferred to the consumer if he hands it over to the carrier, if the carrier has been instructed by the consumer to transport the goods and this option was not offered by the supplier, without prejudice to the consumer’s rights against the carrier.

Intellectual property rights

All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. are the intellectual property of the COMPANY and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license to use for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the real provider of the online store is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinguishing features that are listed and describe the online store with the eshop.gmodelart.com trademark or the products or services of the COMPANY or third parties are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any case grant a license or right to use them by third parties.

User responsibility

The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and commercial ethics. Obliges not to use the online store with the GModelArt brand to: 1. send, publish, send by e-mail or transmit in other ways any content that is illegal for any reason, causes illegal insult and damage to the COMPANY or any third party or offends the confidentiality or privacy of any person’s information 2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users’ morals, social values, minors, etc. 3. send, post, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), 4. post, post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party of any kind , 5. send, post, e-mail or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to disrupt, damage, destroy or equip operation of any computer software or hardware, 6. intentional or unintentional violation of applicable laws or regulations, 7. harassing third parties in any way, 8. collecting or storing personal data about other users.

Limited license

GModelArt Company subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and display this website and its contents. This license does not transfer title to the Website and its Content and is subject to the following restrictions: (1) you must retain on all copies of the Website and its Content all copyright and other proprietary notices and (2) ) you may not modify the website and its content in any way or reproduce or publicly display, or distribute or otherwise use the website and its content for any public or commercial purpose, except as otherwise permitted by present.

Website Links Limited License

eshop.gmodelart.com, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and present this website and its contents . This license does not transfer title to the Website and its Content and is subject to the following restrictions: (1) you must retain on all copies of the Website and its Content all copyright and other proprietary notices and (2) ) you may not modify the website and its content in any way or reproduce or publicly display, or distribute or otherwise use the website and its content for any public or commercial purpose, except as otherwise permitted by present.

Website Links https://eshop.gmodelart.com

The links included in the online store lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, businesses, etc. These linked websites are not under the control of the COMPANY and the COMPANY bears no responsibility for the contents of any such website or any link contained in a linked website, or any changes or updates to such websites. COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not indicate that the COMPANY approves or accepts the content their.

Affiliates https://eshop.gmodelart.com

They should have products aimed at hobbies, modeling, artistic creation, free time, handicrafts

  Privacy

THE COMPANY created this website with the sole purpose of serving their customers. The GModelArt website is simple and friendly to use and is designed to meet the specific needs of each user. In order to best serve you, it is important that you, our customer, understand that you must provide us with certain information related to the processing of your order that is kept by us.
The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA). The company has adapted to the GDPR framework.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the GModelArt website, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.

What is personal data?

Personal data is information that directly or indirectly identifies you. Indirect means in combination with other information, such as, for example, your name, postal address, email address and telephone number, or a unique device identification number.

Generally

The information voluntarily provided by the users of the mentioned website is used by GModelArt, in order for its users to have direct and meaningful communication with the store, to provide them with answers to specific questions they ask and finally to serve and execute the orders their. The information collected by GModelArt through the website is intended to measure its traffic, determine customer requirements for more products and facilitate dealings with the company. GModelArt does not distribute to any other organization or partner that is not connected to https://eshop.gmodelart.com the email addresses, or any other information concerning its users and customers, except to direct partners in the order service process .

Gathering information

GModelArt designed its website so that its users can visit it without having to reveal their identity unless they choose to. Visitors to our website are asked to provide us with their personal data only if they want to order product(s), register on our website and/or email GModelArt

Use of Information. GModelArt collects four types of information about users: (1) data that the user gives us when registering as a customer, (2) data that the user gives us in order to fulfill his order from our e-shop (3 ) data that the user gives us in contest entries that take place from time to time, (4) data that the user gives us for activation of telephony and internet services, (5) data that the user gives us when connecting through another platform (ios applications , android, Facebook, Google, etc.). When filling out any order form on our website, you will be asked for your full name, address, postal code of your area, email address, telephone number, credit card details, payment method for the order. In addition, you may be asked for more specific information, such as shipping and delivery details of an order, billing information or details about an offer you have requested. GModelArt makes use of the information you give us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order to your place, (ii) to confirm and identify the customer in any necessary case, (iii) for new or alternative products offered by GModelArt, (iv) special offers of GModelArt, (v) activation of telephone or internet service, (vi) receipt of prizes after a competition draw. You may choose whether or not to receive such communications from GModelArt by sending your request via e-mail to

Access to Information. Every order fulfillment requires the collection of personal information, to deliver or reserve an order. Also, the use of a credit card, for the charge of which identification documents of the legal owner are required the first and only time, is guaranteed in every case. Any supporting document and document that certifies and declares the identity of the customer remains strictly confidential and is checked only by the competent responsible department of GModelArt. Your submission of your personal data means that you consent to this data being used by GModelArt employees for the reasons stated above. GModelArt requires its employees and website maintainers to provide its user-clients with the level of security stated in this Privacy Statement. In no other circumstances may GModelArt share your personal information with others without your prior consent, unless required to do so by legal means. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data collected online without your prior consent (for example in case of court order).

Use of personal data

We will use your personal data for the purposes as described above. We do not collect or process more or other types of personal data than is necessary to fulfill the respective purpose. We will only use personal data as set out in this privacy policy, unless you have specifically given your consent to another use of your personal data. If we intend to use your personal data that we process with your consent, for purposes other than those disclosed in that consent, we will inform you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.

Use of customer data for advertising purposes To continually improve and enhance our services, we may send you marketing emails related to our business that may be of interest to you. You can choose the types of communications you want to receive at any time by updating your email preferences. You can also unsubscribe at any time. The sending of SMS to the mobile phone number, which you have given us during your order, is done in order to inform you about the progress of your order. From the account you have created on our website, you can choose whether or not you want to receive advertising/promotional material via sms. – Consent: We will not use your data for advertising purposes unless you have given your prior express and free consent. – However, for existing customers, we may use the email address we have received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used or may have are of interest. You may, however, object to this use at the time of collection and each time a message is sent. In order to stop receiving e-mails for marketing purposes, please follow the instructions in the e-mail you receive.

Legal obligations and legal defense We may need to use and retain personal data for legal and compliance reasons, such as preventing, detecting, or investigating a crime, preventing loss, fraud or any other misuse of our services and IT systems. We may also use your personal data for internal and external audit requirements, information security purposes, or to protect or exercise our rights, privacy, safety, property, or those of others.

Use of the GModelArt home page ( https://eshop.gmodelart.com) This privacy policy also applies to the use of our website eshop.gmodelart.com (“Website”), with the following privacy mechanisms and features .

Cookies

GModelArt has the ability to use cookies as part of the facilitation and operation of the services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as GModelArt to function smoothly and without technical anomalies, to collect multiple user options, to recognize frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users’ computers or to the files stored on them. We use cookies to provide you with information and to process orders, but also allow us to present you with advertising & educational content relevant to your interests and needs. You must keep in mind that cookies are absolutely necessary for the website https://eshop.gmodelart.com to function properly and seamlessly.

Cookies are divided into the following categories:
– Necessary Cookies. They allow the execution of basic functions of the site, such as adding products to the cart, saving products to the wishlist, electronic payment. Without these necessary Cookies, the smooth operation of GModelArt is immediately affected, your personal navigation experience is limited and basic e-commerce functions are underpowered.
– Functionality cookies. These cookies remember your preferences when you browse our website, so that we can recommend the right products based on your needs, thus helping you to find what you are looking for much more easily.
– Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages are visited most often, inform us if they experience any problem while navigating, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are only used to improve the way GModelArt works
– Advertising Cookies. These cookies are used to deliver advertisements relevant to you and your interests. They are also used to send advertising or offers that are more relevant to your needs, thus reducing unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns.
– Cookies Analytics. They are a subset of Functionality Cookies and enable us to evaluate the effectiveness of the various functions of our website, thus continuously improving the experience we offer you.

Third-party vendors, including Google, may display Company advertisements on websites, use cookies to update, optimize and display advertisements based on the user’s previous visit to the website https://eshop.gmodelart.com.
GModelArt may also use cookies from your previous visit to its website for remarketing. You can choose to opt out of such use of cookies by Google by clicking here. You can also set your browser (chrome, firefox edge, etc.) to notify you every time before a cookie is downloaded and decide whether to download it or reject it. In this case, keep in mind that you may not be able to use all of its features. GModelArt may use Google Analytics features for display advertising (eg, remarketing, Google Display Network impression reports, etc.). Using Ads Settings, visitors can opt out of Google Analytics for display ads and also customize Google Display Network ads. Here are the available Google Analytics opt-out options for the web. GModelArt complies with the Google AdWords Interest-Based Advertising Policy and sensitive category restrictions and:
GModelArt and third-party vendors, including Google, together use cookies (such as the Google Analytics cookie) to update, optimize and serve ads based on some users’ previous visits to its website, to run reports on how GModelArt’s ads are displayed, other uses of ad services, interactions with those ad displays, and ad services related to visits to the GModelArt website. GModelArt may use data from Google interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics. We reserve the right to change this cookie policy at any time. Any changes to this Cookies Policy will be effective from the moment the revised Cookies Policy is available on our website. Third-party advertisers and other businesses we work with may use their own Cookies to collect information about your activities on our website. We do not control these Cookies.

Business transfers

In connection with any reorganization, restructuring, merger or sale or other transfer of assets (collectively “Business Transfer”), we will transfer data, including personal data, to the extent reasonable and necessary for the Business Transfer, and provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform affected subjects before the personal data becomes subject to a different privacy policy.

Processing of children’s personal data

The Company will not collect or process personal data from children under the age of 16 unless parental consent has been given in accordance with applicable local law. If we become aware that a child’s personal data has been collected in error, we will delete that data without undue delay.

Processing of sensitive data

We may, in certain circumstances, process special categories of personal data about you (“sensitive data”). Sensitive data is defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, membership in trade unions, genetic data, biometric data for the purpose of identifying a natural person, health or sex life or sexual orientation . For example, we may process sensitive data that you have made public. We may also process sensitive data, where appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you have freely given your prior express and separate consent, in a specific context for a specific purpose.

Correcting, Amending or Deleting Information

GModelArt allows its users to correct, change, complete or delete data and information submitted to GModelArt. If you choose to delete information, GModelArt will act to delete that information from its files immediately. For the protection and security of the user GModelArt will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems related to the operation of the website or to ask any question contact GModelArt via eshop.gmodelart.com or by e-mail at gmodelart@gmail.com. Changing or correcting your personal data can also be done through the GModelArt registration page. Please note that we will do our best to protect your personal data, but protecting your password on our website is also up to you.

Secure Transactions

GModelArt is committed to ensuring the security and integrity of the data it collects about its website users. GModelArt has adopted procedures that protect the personal data that users submit to its website or provide to it by any other means (e.g. by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Your connection to it is secure because it uses TLS technology with a size of 256bit. TLS technology relies on a key code to encrypt data before it is sent over the (TLS) connection. The security control between the data and the Server is based on the unique key code, ensuring the integrity of the communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the TLS protocol and it is recommended to use them to connect to the eshop.gmodelart.com website.
We implement an appropriate level of security and have therefore implemented reasonable physical, electronic and administrative procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or they are processed in a different way. Our information security policies are closely aligned with widely accepted international standards and are regularly reviewed and updated, whenever necessary, to meet our business needs, changes in technology and regulatory requirements. Access to your personal data is granted only to the staff or direct partners with the Company who are required to have such information for the service of the orders. In the event of a data breach containing personal data, the Company will comply with applicable law regarding notification of the breach.

Your legal rights

As a data subject you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and adequately address your concerns.
The following list contains information about your legal rights under applicable data protection laws:
o Right to withdraw consent: Where the processing of personal data is based on your consent you may withdraw this consent at any time.
o Right to rectification: You can ask us to correct your personal data. We make reasonable efforts to keep your personal data in our possession or control and used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. You also have the possibility to check and correct your personal data by logging into your personal account at eshop.gmodelart.com
o Right to restriction: You can ask us to restrict the processing of your personal data if
– You dispute the accuracy of your personal data for the period it will take us to verify the accuracy, – The processing is unlawful and you request the restriction of processing instead of the deletion of your personal data, – We no longer need your personal data, but you you need to support, exercise or defend legal claims, or – You object to the processing for the period we are verifying whether our legitimate interests override yours.
o Right of access: You can ask us for information about personal data we hold about you, including information about the categories of personal data we hold or control, what it is used for, where it was collected from, if not from you directly, and to whom they have been shared, as the case may be. You can obtain from us free of charge a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copies you may request from us.
o Right to portability: Upon your request, we will transfer your data to another controller where this is technically possible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another data controller, which you indicate to us, directly.
o Right to erasure: You can ask us to erase your personal data where – the personal data is no longer necessary in relation to the purposes for which it was collected or processed – you have the right to object to further processing of your personal data and you exercise this right – the processing is based on your consent, you withdraw your consent and there is no other legal basis for processing – your personal data has been processed unlawfully unless the processing is necessary – to comply with a legal obligation, which requires processing by us – in particular for legal obligations to fulfill a duty – to support, exercise or defend legal claims.
o Right to object: You can object – at any time – to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interest or on the legitimate interests of third parties. In this case we will no longer process your personal data, unless we can demonstrate compelling legitimate reasons and an overriding interest for the processing or to support, exercise or defend legal claims. If you object to the processing, please specify whether you wish to delete your personal data or restrict the processing by us.
o Right to file a complaint: In the event of an alleged violation of applicable privacy law, you may file a complaint with the data protection supervisory authority in the country where you live or in which the alleged violation occurred.
Please note:
o Time period: We will try to fulfill your request within 30 days. However, the deadline may be extended for specific reasons related to your specific legal right or the complexity of your request.
o Restriction of access: In some cases we may not be able to provide access to all or some of your personal data based on statutory provisions. If we deny your request for access, we will inform you of the reason for this denial.
o Non-recognition:

Preservation of your personal data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal data for a longer period due to legal provisions.
In addition, we will not delete all of your personal data if you have asked us not to contact you in the future. For this purpose, the Company maintains records containing information about individuals who do not wish to be contacted in the future (eg via group e-mails). We categorize your requests as consent to store your personal data for the purposes of maintaining that record unless you instruct us otherwise.
Please direct questions on the subject of data protection and any requests to exercise your legal rights to the data controller at gmodelart@gmail.com

Periodic Changes

As GModelArt continuously expands, updates and improves its website, and related products and services, it will also update this policy. We recommend that you read this procedure at regular intervals, in order to be informed of any changes in the content of this personal data protection policy. This policy will be amended from time to time without prior notice to users.

Acceptance of the Privacy Protection Procedures implemented by eshop.gmodelart.com

If you use this website you accept and agree to this Privacy Statement as well as the terms and conditions

Returns Policy

The COMPANY by supporting E-Commerce gives you the possibility, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products it has from your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily purchases, below we list the terms and conditions for returning defective or non-defective products.

Product returns due to delivery error

In all cases in which other than the sold items are delivered, by type or quantity, or lacks a quality that has previously been agreed upon in writing with the COMPANY, the customer returns the products to check and establish the error. In this case, the costs of returning the products to the company as well as the costs of forwarding to the customer are borne by the COMPANY as long as the method of return proposed by the company is followed.

Returns of defective products

In the event that the item is found to have a manufacturing defect, as long as this is confirmed by the authorized repairer who provides the guarantee of good operation or in the event that the COMPANY itself directly provides the guarantee of good operation, the following shall apply:

The guarantee is provided for a limited period of time which is indicated in the detailed product characteristics. After the end of this period or repair, the replacement of the products is possible for an additional fee after a new agreement with the customer.
The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Address, etc.) and its complete packaging. If it is a defect that was discovered later by the delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
The return of the products will be carried out either by personnel and means of transport of the COMPANY or via courier. In the case of returns via courier, the customer bears the shipping costs to the COMPANY and the COMPANY bears the shipping costs of the replaced or repaired product.
After the return of the products, the defect reported by the customer is checked and then he is contacted to inform him about the results of the check.
As soon as the defect is established, the product is repaired or replaced, otherwise the transaction is canceled in case the product cannot be repaired in a reasonable time and the COMPANY cannot find another product of equivalent or better characteristics or equivalent value for the replacement . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer’s initial payment to the COMPANY.
In particular, in the case of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any further responsibility of the COMPANY . Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from any store in the COMPANY’s network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.
In case of damage/damage to an accessory/accessory/consumable, the defective part is replaced and not the entire basic product. The accessories / accessories of each product have a limited warranty, which can be equal to the duration of the basic product or even less.
Returns of products deemed defective on delivery (DOA)

The return of the products, which are considered defective on delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must be undamaged and have all the original documents that accompanied the product (e.g. VAT number, Retail Address, etc.) and its complete packaging. In these cases the following applies:

The product is received and checked to determine the defect reported by the CUSTOMER.
Provided that these have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of non-availability with another new product of the same quality and price, otherwise in the event that the customer does not wish for a replacement, a replacement will be made refund of the original purchase money to the customer. The refund is made in the same way as the customer’s initial payment to the COMPANY.
In particular, in the case of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any further responsibility of the COMPANY . Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from any store in the COMPANY’s network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.
Shipping costs both for returning the products to the COMPANY and for reshipping the replaced product to the CUSTOMER shall be borne by the COMPANY.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.
In the case of air conditioners, a visit by the technician of the supplier company’s authorized workshop and a written confirmation of the diagnosis of the device’s failure is required, so that the product is considered to be defective on delivery (DOA).

Return of non-defective products – Customer’s right of withdrawal without reason

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and indeed when there are many products in the same order from the delivery of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is subject to the following conditions:

This withdrawal is without justification and without any charge and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that accompany it and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is made in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
The consumer must, within 14 days from the day he notified the company of his request for withdrawal, return the product(s), in accordance with the terms of this paragraph.
Following the declaration of withdrawal, the COMPANY is obliged to return the price collected within 14 days of receipt of the products.
Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically, in the case of debiting via credit card as follows: in the event that the price has been paid to the COMPANY by the Bank before the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract established with the client. Following this information, the company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from the store where he picked up the product. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.
The customer is responsible for indemnifying the company if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The ascertainment of the nature, characteristics and function of the goods should be done on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any question regarding the nature and operation of the products by providing additional information material by electronic or other means. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is classified as used and the customer must compensate the company for the reduction in the value of the product. The reduction in value from the opening of the packaging and subsequent from the characterization of the product as used is examined on a case-by-case basis and determined by the company and is usually in the order of 20%-30%. THE COMPANY is entitled to agree with the customer its compensation even and with mutual netting.
In the event that the withdrawal concerns the provision of services, the customer must pay an amount proportional to what was provided up to the declaration of withdrawal.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.

Exceptions to withdrawal

There is no retreat in

service contracts after the service has been fully rendered, if performance has begun with the prior express consent of the customer and with the customer’s acknowledgment that it will lose the right of withdrawal once the contract has been fully performed by the supplier
products which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care items
contracts in which the consumer has specifically requested a visit from the supplier in order to carry out urgent repairs or to carry out maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods beyond the spare parts that were mandatorily used during the performance of maintenance work or during repairs, the right of withdrawal applies to said additional services or goods.
sale of sealed audio recordings or sealed video recordings or sealed computer software, unsealed after delivery.
supply of goods manufactured to the consumer’s specifications or clearly personalized
Withdrawal form

The declaration of withdrawal is made in writing or electronically with a simple letter in which the details of the document (number, date, name), the description of the product for which the withdrawal is being exercised as well as the contact details of the withdrawer should be mentioned.

Safe products – Warranty terms

The products made available by the COMPANY are durable products that carry all the necessary certification of safe operation. The products are accompanied by written instructions for use (except for easy-to-use products) and a written guarantee of good operation of a reasonable duration, in the English language. The warranty form always includes the name and address of the guarantor, the product to which the warranty refers, its exact content, its duration, the local extent of its validity, as well as the rights provided by the applicable law. The warranty of the device has a duration according to the manufacturer from the date of its purchase and allows the repair of the problem free of charge, as long as the following conditions are met:

Have the warranty of the agency and proof of purchase of the device.
The fixed elements from the packaging must not have been altered
Do not exclude damage based on the manufacturer’s warranty form.
In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm