Refund and Returns Policy

The Customer is entitled to withdraw from the sales contract within three (3) calendar days from the receipt of the products under the following terms and conditions:

• Within three (3) calendar days from the date of delivery of the products, as this results from the receipt documents.
• This withdrawal is unjustified and the Customer has to return the product exactly in the best condition that he has received it. In particular, the returned product should not have been used in any way, should bear the sales’ tags of the Company and the Manufacturing Company in an excellent condition, should be in an excellent (“as new”) condition, just as before the sale, in its complete original packaging and with all contents of the original packaging. In addition, in order for the return of the product to be accepted, the original purchase receipt (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are shown on the purchase receipt.
• The withdrawal statement is made by writing an e-mail to the electronic mail address support@gmodelart.com and the Company is obliged to confirm in writing the receipt of the withdrawal statement as soon as it is received.
• The reimbursement of the price due to withdrawal will be refunded to the Customer no later than three (3) working days from the time the Company has received proven knowledge of its withdrawal.
• Delivery costs are not refunded unless the Customer has chosen a delivery method other than the Company’s cheapest standard delivery method.
• The Company reserves the right to refuse returns of non-returnable products in accordance with the terms of return policy mentioned above.      

Right of withdrawal does not exist: 

• Where the products bear indications of their use by the Customer.
• In the unlikely event of a faulty or defective product, please contact us at support@gmodelart.com.
• If you were to accidentally receive an item that you did not order, please contact us at support@gmodelart.com.
• In the unlikely event of receiving a misdescribed item, please contact us at support@gmodelart.com.
• This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizen’s advice bureau.